Complaints procedure

If you have a complaint about an ongoing maintenance issue please liaise with the maintenance team until the issue has been resolved and the maintenance work is complete.

If you are still unhappy with the response from the maintenance team or you have a complaint about any other issue you can complain to the Manager of Imperial using the details below.

We will aim to resolve your complaint within five working days. If we are unable to resolve the complaint we will write to inform you and explain the reason for the delay and the timescale you can expect the final response.

Please address all complaints to:

Manager
Imperial Property Services
164a Richmond Road
Roath
Cardiff
CF24 3BX

Contact form

Latest properties

1234 f1r55658col img 00
Price: £350 PCM
1234 r140llian img 00
Price: £320 PCM
1234 f545rich img 00
Price: £550 PCM
1234 f6impe img 00
Price: £560 PCM