My experience with Imperial over the past year has been positive and comfortable. The Imperial staff members are polite and courteous, and respond promptly to all calls for queries or maintenance. As a suggestion to further improve their good service, I would only recommend that they are slightly more proactive in communicating situations to the tenant where imminent access to the property may be required for maintenance. This would avoid scenarios where the tenant might return home from work to find alterations made to the property's infrastructure without any prior knowledge of it, as I have experienced on a couple of occasions.

Jeraze Dhanbhoora

I have rented from this company for 2 years, and just renewed my contract again. They have outstanding customer service and all the staff are amazing. So friendly helpful & very quick at answering any queries ive had and going the extra mile. The property maintenance is quick and efficient i highly recommend anyone looking to have a swift easy comfortable move to allow this company to do so for you. Cannot recommend the management and staff enough. Thankyou for making my life much easier at such a stressful time moving initially.

Lucy

I have had to rent a property for my stepdaughter and her friends. I have been renting properties up and down the country for the last 15 years. The service I have received from Imperial Services is streets ahead of any other agency I have used. The Team I have dealt with led by Leanne, with trainee Marwa and also Maz have been nothing but helpful. They have presented me with a welcome pack better than any I have ever received. It has information on waste deliveries, every contact detail you will ever need and a sheet to fill in with all the little details that might affect the deposit at the end of the tenancy. I cannot recommend them highly enough. Well done and thank you all.

Alan Cook

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